Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux.Mac: Delete Firefox from the Applications folder.Delete the Firefox installation folder, which is located in one of these locations, by default:.After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).Download the latest Desktop version of Firefox from and save the setup file to your computer.Note: You might want to print these steps or view them in another browser. This means you remove Firefox program files and then reinstall Firefox. Why not try a clean reinstall?Ĭertain Firefox problems can be solved by performing a Clean reinstall. I do apologize as the "Reset Firefox" feature is not present in version 12. Your Mac version is only compatible with version 12.0 which is the latest. Read this answer in context ? 0 All Replies (13) Help > Troubleshooting Information > Profile Directory: Open Containing Folderĭeleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).If the box reopens automatically if you quit the Firefox application and restart then check for problems with the sessionstore.js file.ĭelete the sessionstore.js file and possible sessionstore-#.js files with a number and sessionstore.bak in the Firefox Profile Folder.
You can also consider to install the last Firefox 10.0.x ESR version as that version is more recent than the Firefox 16.0.2 version.Ĭan't you close the Scratchpad via the close X or its file menu? Firefox 16.0.2 is the last version that works on an Intel Mac with the OS X 10.5 operating system.